Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our website or making a purchase, you agree to these Terms & Conditions.

1. General

These Terms & Conditions apply to your use of www.naavacosmetics.nl and any purchases made through our website.

By using our website and/or placing an order, you agree to be bound by these Terms & Conditions, as well as our related policies, including our Privacy Policy and Shipping & Returns Policy.

If you do not agree with these Terms & Conditions, please do not use our website or purchase our products.

Throughout these Terms, "Naava Cosmetics," "we," "our," and "us" refer to Naava Cosmetics. "You" and "your" refer to the website visitor or customer.

We may update these Terms & Conditions from time to time. Any changes become effective once they are published on this page.

2. Eligibility

You must be at least the legal age of majority in your country of residence to purchase products through our website, or have permission from a parent or legal guardian.

3. Orders

Adding products to your shopping cart does not reserve them.

Submitting an order does not guarantee acceptance.

Your order is confirmed once you receive an official order confirmation email from us.

You agree to provide accurate, complete and up-to-date account, billing and shipping information so we can process and deliver your order correctly.

If you create an account, you are responsible for keeping your login credentials secure and for any activity that takes place under your account.

We reserve the right to refuse, limit or cancel any order, including in cases of:

• Pricing errors
• Stock availability
• Suspected fraud
• Abuse of promotions

If payment has already been processed, any cancelled order will be refunded in full.

4. Pricing & Payment

All prices are displayed in Euro (€) and include VAT unless stated otherwise.

We accept secure payments through trusted payment providers, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Klarna
• Shopify Payments

Payments are securely encrypted by our payment providers. Naava Cosmetics does not store your payment card details.

Prices, promotions and product availability may change without prior notice.

The price displayed at checkout is final for your order.

Promotional offers may have limited availability and cannot be applied retroactively.

5. Shipping & Returns

Shipping times, delivery information and our return policy can be found in our dedicated Delivery & Returns Policy.

By placing an order, you agree to these policies.

Please ensure your shipping information is accurate. Additional shipping costs resulting from incorrect or incomplete addresses may be charged to the customer.

For orders delivered outside the European Union (EU), local customs duties, taxes or import fees may apply. These charges are the responsibility of the customer and customs processing may affect delivery times.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless they are defective or applicable law provides otherwise.

6. Product Information

We strive to display our products, descriptions, pricing and imagery as accurately as possible.

However, slight variations in colour, packaging or appearance may occur.

Products are subject to availability and may be discontinued without prior notice.

If a product becomes unavailable after purchase, we will notify you and issue a full refund.

While we strive to keep all information on our website accurate, occasional errors or omissions may occur, including pricing, product descriptions or availability. We reserve the right to correct such errors and, where necessary, cancel or refuse orders affected by them prior to dispatch. If payment has already been processed, you will receive a full refund.

7. Product Use

Our products are intended for cosmetic use only.

Please carefully review the ingredient list before use.

We recommend performing a patch test before using any cosmetic product.

If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.

Naava Cosmetics is not liable for allergic reactions or sensitivities resulting from individual responses to our products, except where required by applicable law.

8. Intellectual Property

All content on this website - including logos, product names, text, graphics, photographs and designs - is the property of Naava Cosmetics or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or otherwise used without our prior written permission.

9. User Content

If you submit reviews, comments, photos, videos or other content featuring Naava Cosmetics, you grant us a non-exclusive, royalty-free licence to use, reproduce, edit and display this content for marketing and promotional purposes.

You remain responsible for any content you submit and confirm that it does not infringe any third-party rights or applicable laws.

If you would like your content removed, simply contact us and we'll be happy to assist.

10. Website Use

You agree not to:

• use our website or products for any unlawful purpose;
• violate any applicable laws or regulations;
• infringe intellectual property rights;
• upload or transmit viruses, malware or other harmful code;
• scrape, spam or otherwise misuse our website or systems;
• interfere with the security or functionality of our website.

We may provide access to third-party tools or links to third-party websites. These are provided on an "as is" basis. Naava Cosmetics is not responsible for the content, policies or practices of third-party websites or services.

11. Limitation of Liability

Except where prohibited by applicable law, our website and products are provided on an "as is" and "as available" basis without express or implied warranties, including warranties of merchantability, fitness for a particular purpose, durability or non-infringement.

We do not guarantee uninterrupted or error-free access to our website.

To the maximum extent permitted by law, Naava Cosmetics shall not be liable for indirect, incidental or consequential damages, including loss of profits, data or savings, arising from the use of our website or products.

Our total liability for any claim shall never exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms & Conditions excludes liability where such exclusion is prohibited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Naava Cosmetics, its officers, employees, agents and partners from any claims, damages or expenses arising from your breach of these Terms & Conditions or your violation of any law or third-party rights.

13. Severability

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

14. Termination

We reserve the right to suspend or terminate your access to our website or services if you breach these Terms & Conditions.

Any obligations incurred prior to termination, including payment obligations, shall survive termination.

15. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands.

Any disputes shall be submitted to the competent Dutch court unless mandatory law provides otherwise.

16. Contact

Questions about these Terms & Conditions?

Email: info@naavacosmetics.nl