At Naava Cosmetics, protecting your privacy is just as important to us as creating products you'll love. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

1. Who We Are

Naava Cosmetics, registered in the Netherlands, is the controller of your personal data collected through www.naavacosmetics.nl.

If you have any questions about this Privacy Policy or the way we process your personal data, please contact us at info@naavacosmetics.nl.

2. Information We Collect

We collect only the information necessary to provide you with the best possible shopping experience. This includes:

• Personal details: such as your name, email address, billing address and shipping address.
• Order information: products purchased, payment method (securely processed by third-party providers) and transaction history.
• Account details: your login information if you create an account.
• Communication data: messages, enquiries and customer support requests.
• Technical data: IP address, browser type, device information and website usage collected through cookies and analytics tools.

We only collect what's necessary. Nothing more.

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders;
• Communicate order updates, confirmations and customer support;
• Improve our website, products and services;
• Personalize your experience and provide relevant promotions (where you have opted in);
• Comply with legal obligations, including fraud prevention and tax requirements.

We process your personal data under one or more of the following legal bases:

• Your consent;
• Performance of a contract (such as fulfilling your order);
• Compliance with a legal obligation;
• Legitimate interests, including improving our website and preventing fraud.

We never sell or rent your personal information.

4. Sharing Your Data

We only share your personal data with service providers that help us operate our business, including:

• Payment providers (such as Shopify Payments, PayPal and Klarna);
• Delivery partners (such as PostNL and DHL);
• IT, hosting and analytics providers.

These providers are required to protect your information and may only use it for the services they perform on our behalf.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting and reporting obligations.

When your data is no longer required, it is securely deleted or anonymized.

6. Cookies

Our website uses cookies to ensure it functions properly and to improve your browsing experience.

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

7. Your Rights & Security

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data;
• Request correction or deletion of your personal data;
• Restrict or object to certain processing activities;
• Withdraw your consent at any time, where applicable;
• Request a copy of your personal data (data portability).

To exercise any of these rights, please contact us at info@naavacosmetics.nl.

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

8. Reviews & User Content

We love seeing how you use Naava Cosmetics.

If you choose to submit a review, comment, photo or video through our website, email or social media channels, you grant Naava Cosmetics a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and share this content for marketing, advertising and promotional purposes, including on our website, email newsletters and social media platforms.

We will always use your content respectfully and may display your first name or social media handle unless you request otherwise.

If you would like your content removed, simply contact us at info@naavacosmetics.nl, and we'll be happy to assist.

9. Third-Party Links

Our website may contain links to third-party websites.

Naava Cosmetics is not responsible for the privacy practices, policies or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the date of the latest revision.

Last updated: July 2026

Thank you for trusting Naava Cosmetics. Protecting your privacy is an important part of earning that trust.