Privacy Policy

Welcome to Naava Cosmetics, your trust means everything to us.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

‍1. Who We Are

Naava Cosmetics (registered in the Netherlands) is the controller of your personal data collected via www.naavacosmetics.nl. If you have any questions about this policy or your data, please contact us at info@naavacosmetics.nl.

‍2. Information We Collect

We collect information that helps us provide a seamless shopping experience:

• Personal details: such as your name, email address, billing and shipping address.
  
• Order information: items purchased, payment method (processed securely by third-party providers), and transaction history.
  
• Account details: if you create an account, we store your login information.
  
• Communication data: messages or inquiries sent to our customer service.
  
• Technical data: IP address, browser type, device information, and site usage data (through cookies or analytics tools).

We only collect what’s necessary, nothing more.

‍3. How We Use Your Information

We use your data to:

• Process and deliver your orders.
  
• Communicate updates, confirmations or support messages.
  
• Improve our website and services.
  
• Personalize your experience and offer relevant promotions (if you’ve opted in).
  
• Comply with legal obligations (e.g. tax or fraud prevention).
  

We never sell or rent your personal information.

‍4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Your consent.
  
• Performance of a contract (e.g. fulfilling your order).
  
• Compliance with a legal obligation.
  
• Legitimate interests (such as improving our site and preventing fraud).
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‍5. Sharing Your Data

We only share your data with trusted third parties who help us run our business, such as:

• Payment providers (e.g. Shopify Payments, PayPal, Klarna).
  
• Delivery partners (e.g. PostNL, DHL).
  
• IT and analytics providers (to host and improve our website).
  

These parties are required to protect your information and use it only for the purpose of providing their services to us.

‍6. Data Retention

We keep your information only as long as necessary for the purposes described above, including legal, accounting or reporting requirements. When data is no longer needed, it is securely deleted or anonymized.

‍7. Cookies

Our website uses cookies to function properly and to enhance your browsing experience.

You can manage or disable cookies through your browser settings, though this may affect certain site features.

For more details, please review our Cookie Policy.

‍8. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
  
• Request correction or deletion of your data.
  
• Restrict or object to certain processing.
  
• Withdraw consent at any time (where applicable).
  
• Request data portability.
  
  To exercise these rights, please contact us at info@naavacosmetics.nl.

‍9. Security

We take appropriate technical and organizational measures to keep your personal data safe from loss, misuse, unauthorized access or disclosure.

‍10. Reviews & User Content

We love seeing your experience with Naava. By submitting a review, comment, photo, or video (for example via our website, email, or social media), you grant Naava Cosmetics a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, and share this content for marketing, advertising, and promotional purposes,  including on our website, email newsletters, and social media platforms. We will always use your content respectfully and may display your first name or social handle, unless you ask us not to. If at any time you wish to have your content removed, simply email info@naavacosmetics.nl and we’ll make sure it’s taken down.

‍11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content, we recommend reviewing their policies before providing personal information.

‍12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the date of the latest revision.

Last updated: October 2025

Thank you for trusting Naava Cosmetics with your beauty routine.